Contact Flex-Line Automation

Parts, engineered parts, or systems — here is what to send and what happens next.

There are two ways people usually arrive here: something is worn out and needs replacing, or something needs to be designed and built. They need different information from you, so we have split them.

I Need a Part

The fastest route is the phone: (800) 916-0031 or (618) 826-5086. Bring whatever you have.

• A part number, if you have one — bearing in mind that the number stamped on a component is often the manufacturer's rather than the one you order by
• A photograph, if you do not. This works more often than people expect.
• The conveyor series, or the dimensions of the conveyor
• Quantity, and whether the line is currently down

Our team has worked with these components since 1984 and can usually identify a part on the first call. See parts availability and lead times for what is on the shelf.

I Need a System, a Retrofit, or a Layout

System quotes need more detail, and providing it up front is what turns a two-week quoting cycle into a two-day one. To quote well, we need to know:

• Product details — material, weight, dimensions and any special considerations
• Desired production flow rate
• Accumulation expectations — will parts be accumulating on the line?
• Placement and pick-off methods — how product gets on and off the conveyor
• Any processes the product passes through — washdown, inspection, filling, coding, changing orientation
• The environment — is this system running through a cooler, or next to a grinding application kicking up dust? What is going on around the conveyor is often overlooked and is crucial to getting a system that lasts.
• A layout — or, if you do not have one, the dimensions from point A to point B. We will create a layout for you. A plant layout also helps, so we can design around things like columns that otherwise force a reconfiguration at the last minute.

For larger projects a sales engineer can come to your site and measure. In most cases, though, email, a phone call or a video call gets us to a quote.

What Happens After You Send It

• We confirm we have what we need. If something is missing, we will ask rather than guess.
• We review the application. For systems this may mean a layout drawing. For parts it means confirming the component and availability.
• You get a quote with the options laid out, including alternatives where a different approach would serve you better.
• If you proceed, the same team handles build, installation and the support afterward.

Quote turnaround varies with complexity, but you will hear from us and start a conversation within one business day at the latest.

Reach Us

Flex-Line is an independent, women-owned American company, not a manufacturer's sales office. When you call, you reach people who build and service these systems.